Chapter 1 – Introduction to Communication
1-Why is it important to study communication?
To improve the way you see yourself, the way others see you, to increase what you know about human relationships, because it teaches you important life skills, it helps you exercise your rights to freedom of speech, and to succeed professionally.
2-What are the components to communication?
People, message, channel, feedback, code, encoding & decoding, and noise.
3-Describe the Linear Model of Communication?
Something that one person does to another, information flows in one direction. From a start point to an end point. A sender encodes ideas and feelings into some sort of message and then conveys them to a receiver who decodes them.
4-Describe the Interactive Model of Communication?
Two-way exchanges. Reflects the fact that we usually send and receive messages simultaneously, including feedback and fields of experience.
5-Describe the Transactional Model of Communication?
Two-way exchanges that are multidirectional in which participants mutually influence one another’s communication behavior. There are no senders or receivers, rather communicators constantly exchanging verbal and nonverbal messages.
6-Who wrote one of the earliest books in history?
Egyptian sage Ptahhotep
7-What did Aristotle teach his students about rhetoric?
That effective persuasive speakers should demonstrate credibility, provide logical reasoning, and appeal to the emotions of the listeners.
8-What are the six Communication types?
Intrapersonal, Interpersonal, Small Group, Public, Mass, and Mediated Communication.
9-What does Effectiveness signify in communication?
Ability to use communication to accomplish goals
10-What is Ethics in communication?
Set of moral principles that guide your behavior toward others.
11-What are the five communication principles?
Communication begins with the self, involves others, is Relational, is complicated, an increased quantity of communication does not increase the quality of communication.
Chapter 2 – The Self and Perception
12-Describe the self?
Consists of who you think you are as a person; what your values, attitudes, and beliefs are; and how you feel about your self-worth.
Overall assessment of who you are, based on the beliefs (convictions that certain things are true), attitudes (evaluations of yourself), and values (enduring principles that guide your behaviors).
Overall value you assign to yourself. Strongly shapes your communication, relationships, and general outlook on life.
15-What are the six Improving Self-Concept issues?
Have a goal or objective, make your goal realistic, find information about how to achieve your goal, exercise control and restraint, gain support of friends and family, accept yourself.
16-What is the most important step in improving the self-concept?
17-Describe the perception process?
Select information to focus your attention on, organizethe information into an understandable pattern, interpret the meaning of the pattern.
18-What is Attribution?
Process of assigning an explanation for why things are happening the way they are.
19-Explain the self-serving bias?
Tendency to credit yourself for successes by making an internal attribution.