Concept of education

Classified in Mathematics

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4.1 OPERATIONAL SERVICES CLASSIFICATION

Manufacture companies: Project production; Job Shop production; Batch production; Mass production; Continuous production

Differences (Flow; Flexibility; Number of products; Capital investment; Labor skills; Volume)


>SERVICE PROCESSES ACCORDING TO CUSTOMER CONTACT:

Groups: Professional services (project production); Mass services (mass or continuos prod).

>ACCORDING TO CUSTOMIZATION AND LABOR/CAPITAL INTENSIVENESS

Types: Service factory; Service shop; Mass services; Professional services

Changes according to the participation of the client.


>THE MATRIX SYSTEM SERVICE

Three variables: Customer/server contact (buffered, permeable, reactive); sales opportunity; production efficiency.
OTHER IMPLICATIONS: employees, operations, technology.


>SERVICES DESIGN

Aspects to classify design services (3.1.C): nature of service and receiver; study three areas.

Techniques to improve productivity:Structure the service; Self service; Order restrictions;

Customization of only some parts; Automation of the service

NEW SERVICES DESIGN

Generation of ideas; Concept evaluation; Business analysis; Service development; Market test;

Commercialization; Evaluation and control.

APPROACHES TO DESIGN SERVICES SYSTEM

Product line method; Self service method; Personal attention method

LEAN MANUFACTURING AND DESIGN

Kaizen(improvement):to improve workplace 5S (seri, seiton, seiso, seikutsu, shitsuke)

Eliminate waste: Muda (process that doesnt add value); Mura (uniformity); Muri(stress to employees)

Poka-Yoke; Process charts; Process capacity analysis; Bottleneck; Process time of a station; Process time of a system; Process cycle time; Parallel processes; Simultaneous processing

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