Covering Letter

Classified in Philosophy and ethics

Written at on English with a size of 4.68 KB.

 
First paragraph: Thank for previous letter and make general apology.
  • I am sorry to hear that...
  • I am writing to apologize for all the inconveniences...
    • caused by...
    • that arose during your stay/ holiday at...
Second paragraph: Make specific apology and give explanations or reasons for each complaint.
  • Concerning..., I would like to explain that...
  • With reference to..., I must sat that...
  • Regarding... , I was surprised to hear that... ; we are looking into the matter and hope to give you an explanation as soon as we find out what happened.
  • While we understand that... Was inconvenient / not to your satisfaction, we must remind you that... / we must tell you that we are not responsible for...
  • I would like you to accept our apologies for (the lack of... The poor standard in...).
Third paragraph: offer some kind of compensation (if applicable).
  • As a sign of our concern, we would like to offer...
  • Although it is difficult to compensate you for the inconveniences suffered, we would like you to accept...
Fourth paragraph: Repeat apology/promise it will not happen again.
  • We would like to apologize again, and can assure you that such situations will not occur in the future.
  • We have detected the problem, and have taken immediate action to ensure it does not happen again.

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