Covering Letter
Classified in Philosophy and ethics
Written at on 
English with a size of 4.68 KB.
First paragraph: Thank for previous letter and make general apology.
- I am sorry to hear that...
- I am writing to apologize for all the inconveniences...
- caused by...
- that arose during your stay/ holiday at...
Second paragraph: Make specific apology and give explanations or reasons for each complaint.
- Concerning..., I would like to explain that...
- With reference to..., I must sat that...
- Regarding... , I was surprised to hear that... ; we are looking into the matter and hope to give you an explanation as soon as we find out what happened.
- While we understand that... Was inconvenient / not to your satisfaction, we must remind you that... / we must tell you that we are not responsible for...
- I would like you to accept our apologies for (the lack of... The poor standard in...).
Third paragraph: offer some kind of compensation (if applicable).
- As a sign of our concern, we would like to offer...
- Although it is difficult to compensate you for the inconveniences suffered, we would like you to accept...
Fourth paragraph: Repeat apology/promise it will not happen again.
- We would like to apologize again, and can assure you that such situations will not occur in the future.
- We have detected the problem, and have taken immediate action to ensure it does not happen again.