Dear Mr David
Thank you for completing the guest evaluation from during your stay at our hotel last week. We welcome feedback our guests. It is an opportunity to improve the quality of the guest experience.
I am very sorry to hear that your bathroom was not very clean. Thank you for bringing this matter to our attention. That is not usual standard of our hotel and we are investigating the situation.
Please also accept my apologies for the noise you heard from the housekeepers in the early hours of the morning. It is never pleasant to have disturber night’s sleep. Unfortunately, your room was next to their room on that floor, and our staff did not know that the noise was disturbing you.
Once again, I apologize for the inconvenience caused during your stay with us. I hope you will come back soon and give us an opportunity to restore your confidence in our hotel.