A flow of people and organizations that move toward the same horizon from different positions.

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2)KANBAN: More flexible planning: – There are no prescribed phase duration – Priorities are constantly reassessed based on the most recent information – The team starts new items in order of priority – The priorities could change along the Project – The team decides what to do when. Reduced lead times//Values: 1. Transparency: – Sharing information openly – Using clear vocabulary 2. Balance: – Balance helps effectiveness – If demand and capability (for instance) out of balance for a long period → Cause system breakdown 3. Collaboration: – Working together – Kanban method → to improve the way people work together 4. Customer focus: – Focus on making value: What do the customer want? / What do we have to deliver? 5. Flow: – Seeing flow is essential in Kanban. 6. Leadership: – Most organizations → Some degree of hierarchical structure – In Kanban → Leadership needed at all levels to achieve value delivery and improvement 7. Understanding: – Self-knowledge: • Of the individual • Of the organization 8. Agreement: – Move together toward goals – Respect different opinions – Kanban method → to improve the way people work togehter 9. Respect: – Valuing, understanding and showing consideration for people//Principles: Change Management Principles: 1. Start with what you do now: – Understanding current processes (as they are actually practiced) – Respecting existing roles, responsibilities and job titles (Kanban doesn’t change the roles that already exist in an organization) 2. Agree to pursue improvement through evolutionary change 3. Encourage acts of leadership at every level: – From the individual to senior management Service Delivery Principles: 4. Understand and focus on your customers’ needs and expectations 5. Manage the work; let people self-organize around it 6. Regularly review the network and its policies to improve outcomes//Littles law delivery rate= WIP/LEAD TIME. Lead Time: the time that an item is in process between the commitment and delivery points//WIP: the collection of items that are within the system//Delivery rate: the rate at which items are delivered (over a given period of time)//Kanban practices: There are six essential activities to manage a Kanban system: 1.Visualize the work 2.Limit work in progress 3. Manage flow 4. Make policies explicit 5 Implement feed-back loops 6.Improve collaboratively, evolve experimentally//Implementing kanban  1: Understand what makes the service fit for purpose for the customer2: Understand sources of dissatisfaction with the current system:  3: Analyse demand  4: Analyse capability: 5: Model work flowStep 5: Model work flow 7: Design the Kanban system 8socialize the system and board design and negotiate implementation//Roles: Kanban doesn’t create new roles or positions in the organizations ( prduct owner y flow master.

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