Good morning, have you got
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ADJUNTAR ARCHIVOS (Ataching files)...................................... I´m sending you the price list as an attachment.
HACIENDO PREGUNTAS (Making enquires).................... Please answer asap.
RESPONDIENDO (Replying to an enquiry).............. Thank you for your interest.
HACER ACUERDOS (Making arrangements)...... Is Monday OK?
CONFIRMAR ACUERDOS (Confirming arrangements)............. I´d like to confirm
DAR BUENAS NOTICIAS (Giving good news)............. We are pleased to confirm you
DAR MALAS NOTICIAS (Giving bad news)................ I´m sorry but...
QUEJAS (Complaing)....................... I´m writting to complain about
PEDIR DISCULPAS (Apologizing).................... We apologize for any inconvenience
FINAL AMISTOSO (Friendly ending)........ Have a nice day