Human performance

Classified in Psychology and Sociology

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2)What are the 5 dimensions of Organizational Citizenship Behavior?

-Definition (O.C.B.) the contribution that employees Make to the overall welfare of the organizations that go beyond the required Duties of the job. -5 main dimensions to citizenship behavior:1.Altruism: (helping behavior) reflects Willfully helping specific people with an organizationally-relevant task or Problem.2. Conscientiousness; refers To being punctual, having attendance better than the group norm, following Company rules, regulations and procedures.3. Courtesy: is being mindful, respectful of people’s rights. 4. Sportsmanship; refers to avoiding Complaints, petty grievances, gossiping, and falsely magnifying problems.5. Civic virtue: responsible participation In political life of organization. Keeping abreast of current organizational Issues, attending meetings, attending to in-house communications, speaking up On issues → most admirable manifestation of organizational citizenship behavior B/c often entails some sacrifice of individual productivity efficiency.-Employees Who exhibit pro-social behavior are highly valued by their managers -Employees Who were perceived as exhibiting citizenship behaviors received higher performance evaluations and pay raises and had lower rates of absence compared To those who exhibited less citizenship behavior -OCB correlated positively With productivity and cost reduction

3)What are The 8 sources of workplace stress according to Sonnentag and Frese?

-Physical Stressors: stressful Aspects of the environment, such as aversive working conditions -Task Related Stressors: Aspects of one’s Task that create stress, such as interruptions, monotony. -Role Stressors: Stressful aspects associated with one’s role, Including role conflict, role ambiguity and role overload. -Social Stressors: Interpersonal aspects that cause stress such as Conflicts with one’s boss, bullying, and sexual harassment from a coworker.-Work Schedule-Related Stressors: Aspects About one’s work time arrangement that creates stress, such as overtime or different Shifts work)-Career Related Stressors: Stress inducing aspects related to one’s livelihood, including layoffs, Unemployment, and lack of career opportunity.-Traumatic Events:Major incidents that cause stress such as Exposure to danger, natural disaster, and workplace homicide. -Stressful Change Processes:Stressors Resulting from hue changes, such as mergers and acquisitions, implementation of New technology.  *Not all stressors work The same for people. Some people may work better under stress.

4)What are the 5 critical Concepts in Motivation? How do these relate to what a person can do, will do, And is allowed to do?

-Behavior: is the action from which we Infer motivation -Performance: Entails some evaluation of behavior. The basic unit of observation is behavior but Coupled with the behavior is an assessment of the behavior as judge against Some standard. -Ability: is one of Three determinants of behavior. It is generally regarded as fairly stable Within individuals and may be represented by a broad construct like intelligence Or a more specific construct like physical coordination.-Situational Factors: are the second determinant of behavior. They Are environmental influences and opportunities that facilitate or constrain Behavior.

-Motivation: is the third determinant of Behavior. You can think of ability as reflecting what you can do, motivation as What you will do and the situational factors as what you are allowed to do.  

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