Can human resources department intervene with operations manager's decisions

Unit 12

Service (servicio): cooperation, help, Aid, support

• Teachers are at the service of their students.
  

Complaint (S) (quejas):  grievance, reproach

• I made a complaint in the bank after my credit card was cloned.
  

Customer satisfaction (satisfaccion de los consumidores):  measure of how Products and servicessupplied by a company meet or surpasscustomer expectation

• Many companies carry out surveys so as to check customer satisfaction.
  

Strategy (estrategia): approach, tactics

• If you want to sell a product, youmust have a good strategy.
  

Good customer Service (buen servicio para los consumidores) :the quality provision Of service toclients before, duringand after a purchase

• Good customer service is important forbusinesses if they want Customers tocome back.
  

High quality (alta Calidad): excellence

• High quality products are usuallyvery expensive.
  

Query (-ies) (consulta): question, inquiry, doubt

• If You have a query you must call the helpline.
  
• To Pay for
  

To pay for (pagar por Algo): to cover the cost of

• You have to pay for a productbefore leaving a store.
  

To deliver (distribucion):  to distribute, Allocate, hand out

• Bazuca deliver films that customersbuy on the Internet.
  

To handle (para Manejar):  to work, manage, operate

• The manager needs to handlethis situation personally.
  

Mistake (error):  error

• Many companies pay for their Mistakesby losing money.        
  

Poor service (mal Servicio): the bad provision of service to clientsbefore, during and after a Purchase

• Poor service usually costs businessesa loss of customers.
  

To deal with (para Tartar): to handle, manage, do business with

• Call centre workers have to deal with manycomplaints every day.
  

To train (para Entrenar): to instruct, tutor, enlighten, teach

• The human resources department trainsits workers in how to deal With customers.
  

Politely (cortesmente): cordially, amiably

• Call centre operators must speak politely atall times even though Customersare sometimes quite rude.