Dear pablo: Thank you for you letter of (dia) and for bringing this matter to our attention...We are very sorry to hear that you and you wife did not enjoy your wedding anniversary as much as you were expecting. Unfortunately you were a victim of the climate and the volcano´s eruption which is beyond our control and we can only regret for being unhelpful when you needed us more.... Please accept our apologies for the condition of the hotel. We are in contact with the ownes and we will make sure that you will recive a 15% reduction on your next booking with us and 50% of what you havepaid for hotel. Please be asured that we will take steps to make sure that in future depature times do not involve such an early morning start.