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Dear Sir,

I am writing with reference to the order I made on your website last November. The order was a black dress and a red coat.

Unfortunately, the order not delivered until four weeks after it was ordered, and when it finally arrived, the dress was not sent, I only received the coat.But they did charge me.However,I also tried to call the web's customer service, Asos, and i have not had any reply from you yet.

I would be grateful if you could either send me the complete order.It has been a long time since I placed the order. I had never had these type of problems with Asos, a website where I usually buy.I would appreciate it if the situation could be resolved as soon as possible.I need the dress urgently.

Please, contact me if if you know anything about the update of this order.

Yours faithfully,

Sandra Planillo.

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