Paterfamilias money

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Dear Mr

I am writing With regard to our order of spare parts of our engines – invoice #. This order Was delivered to our factory yesterday. Unfortunately, all the ítems are faulty. They are 8 mm too long and cannot fi tinto the engines. This has caused us Great inconvenience and we may lose a loto f money as a result.

Please send Us a new order immediately. Furthermore. I feel that you should offer us osme formo F compensation fos this inconvenience. I look forward to hearing from you.

Thank you.

Dear Ms

Thank you for your letter of “nºst mes” in which you complained About a deivery of faulty parts (invoice)

First of all, please accept our apologies for this mistake. We Have sent a new order by express delivery.

Furthermore, as compensatio for this infortunate incident, We Will credit your account with a 20% disount.

We value you as a customer and look forward to doing business With you again.

Yours sincerely…

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