I am writing to complain about the terrible organisation of a holiday Recently booked with Med tours.
My wife and I had chosen to stay in Madrid, Spain from 15-20 June in Order to celebrate our wedding anniversary together in peaceful and relaxing surroundings.
Our troubles began at the airport where our outward flight was delayed For over for hours. The check-in staff were unhelpful and there was no Representative from Med Tours present to help deal with the situation. We Finally took off at 3.15 pm and eventually arrived at the hotel in the evening, Tired and frustrated with having wasted the first day of the holiday.
The hotel was reasonably comfortable but the food lacked variety and the Service was poor. Although advertised as “a stone’s throw from the beach” the Hotel is in fact situated on the other side of a busy main road and is at least 20 minutes’ walk away. The shops in the resort were crowded and expensive and There were a lot of noisy roadworks in the town.
Las but not least, the return flight was scheduled for 9.10 am which Meant having to leave the resort at dawn to get to the airport on time. As a Result, the stay is certainly not seven days as advertised and certainly cannot Be described as “a haven of peace and tranquillity” I am therefore looking for Compensation for the inconvenience and distress of a ruined holiday.