Minimum loss imparted by a Product to society from the time the product is shipped ((Taguchi.))
Predictable degree of Uniformity and dependability at low cost and suited to the market ((Deming.))
A way of managing tile Organization (((Feigenbaum)))
Correcting and preventing Loss, not living with loss ((((Hosffin .)))
The totality of characteristics Of an entity that bear on its ability to satisfy stated and implied needs- (((ISO)))
Quality has 2 dimensions.
These dimensions are
1. Product Quality.
2. Service Quality
Is the integration of all functions And processes within an organization in order to achieve continuous improvement Of the quality of goods and services The goal is customer satisfaction
TQM BASIC CONCEPTS
1. Management Involvement:
2. Focus on customer
3. Involvement and utilisation of entire work Force:
4. Continuous improvement
5. Treating suppliers as partners:
TOOLS AND TECHIQUES: brenchmarking, six sigma, FMEA, TPM, taguchi.
PRINCIPLES AND PRATICES: Leadership, quality Statements, cut¡stomer focus, employee involvement, 5s, kaizen