Purpose and content of

Efficient Engines

            44 Park Street

Manchester

21^st February, 2019

Dear Mr McGregor,

I am writing to regard to our order of spare parts for Our engines –invoice #344543. This order was delivered to our factory Yesterday. Unfortunately, all the items are faulty. They are 8 mm too long and Cannot fit into the engines. This has causes us great inconvenience and we may Lose a lot of money as a result.

Please send us a new order immediately. Furthermore, I Feel that you should offer us some form of compensation for this inconvenience I look forward to hearing from you.

Thank you,

Manuel Gil, Head Engineer

Efficient Engines

Dear Mrs Warner

Thank you for your letter of 21^st February in which you Complained about a delivery of faulty parts (Invoice 23545)

First of all, please accept our apologies for this mistake. We have sent A new order by express delivery. Furthermore, as a compensation for this Unfortunate incident, we will credit your account with 20% discount.

We value you as a customer and look forward to doing business with you Again.

Yours sincerely,

Manuel Gil Ruiz

Customer Service

Premier Parts

entitled to-con derecho a/ give written notice-avisar/holiday leave-vacaciones/reject-rechazar/restrict-limitar/submit a request-presentar una solicitud/take time off-coger dias libres/unpaid leave-permiso no pagados/ break in-intruso/monitor-vigilar/premises-instalaciones/protect-proteger/purpose-finalidad/surveillance system-sistema de vigilancia/suspicious-sospechoso/unattended-desatendido/fence-valla/public holidays- dias festivos/purse-monedero

apologise-disculparse/argue-discutir/deal with-atender/ in the long run-a la larga/manner-forma/refund-reembolso/replacement-remplazar/solve-solucionar/at our expense- a costa nuestra/credit your account-abonar/due-deber/fail to meet-no cumplir/faulty part-pieza defectuosa/ claim-reclamacion/overharge-cobras de más/is cracked-agritado/is loose esta flojo/ paper jam-atasco de papel.