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Efficient Engines

            44 Park Street


21st February, 2019

Dear Mr McGregor,

I am writing to regard to our order of spare parts for Our engines –invoice #344543. This order was delivered to our factory Yesterday. Unfortunately, all the items are faulty. They are 8 mm too long and Cannot fit into the engines. This has causes us great inconvenience and we may Lose a lot of money as a result.

Please send us a new order immediately. Furthermore, I Feel that you should offer us some form of compensation for this inconvenience I look forward to hearing from you.

Thank you,

Manuel Gil, Head Engineer

Efficient Engines

Dear Mrs Warner

Thank you for your letter of 21st February in which you Complained about a delivery of faulty parts (Invoice 23545)

First of all, please accept our apologies for this mistake. We have sent A new order by express delivery. Furthermore, as a compensation for this Unfortunate incident, we will credit your account with 20% discount.

We value you as a customer and look forward to doing business with you Again.

Yours sincerely,

Manuel Gil Ruiz

Customer Service

Premier Parts

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