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Classified in Computers

Written at on English with a size of 6.59 KB.

 

¡Escri1.Telephone communication

Importance in business: it has been the medium used as The first contact with a company (now being replaced by email) . It is used to Arrange meetings , interviews or to ask for information, so the impression of The first telephone call is very important

History: Alexander Graham Bell  (1876) .

            Antonio Meucci (telettrofono)

            Elisha Gray (1876)

2.Telephone means and equipment

Fixed Individual devices (copper networks have been replaced By optical fiber networks)

Private Branch exchanges (PBX):  it Connects calls between two destinations or ends

Function: call transfers among extensions, caller ID…

Types: IP PBXs call Centers , they manage just phone calls, contact Centres, they not only manage phone calls but emails SMS, online messages, faxes , etc.

Mobile Devices:

PDA (Personal Digital Assistant) it`s like a small computer (Internet and electronic mail)

Smartphone:  A PDA with video, camera, radio, MP3 player  or television

Services: Internet, e-mail, videoconference, digital camera, audio and Video Quality player, an agenda, GPS, own operating System

3. Additional services offered by the telephone Equipment

3.1 Common features

A.Fixed telephony: -

Notice of Charge(aviso de cargo)  you receive info on the cost of a call

Call Forwarding(desvio de llamada)it  diverts calls to any number chosen

Call hold (retencion de llamadas)it keeps calls on hold to attend other incoming calls And retrieves it again

Call waiting(llamada En espera) it notifies an incoming call to the subscriber while talking

Call offer(ofrecimiento De llamada) it displays the incoming call on the screen and allows the Recipient to accept  or reject it.

Identification Of the calling line , it identifies the incoming call Numbers

Three-way Calling (llamada a 3) 3 pax talking simultaneously

Call transfer (transferencia de llamada) connects two incoming calls

Notice of Initiation of multiconference(aviso de inicio de Multiconferencia)it allows the communication with more than one recipient at a Time

Recall(rellamada) It makes a call to the last dialed number.

A.PBXs  :

-Identification Of incoming calls

- Call Restrictions :it limits the nº of calls to the outside

-Music on hold: User hears a musical tune until attended

-Billing Information , informed about the cost of a service

-call transfer (internal and external)

-call Forwarding

-Remote call Capture and remote extensions out of the office

-Voice mail

-Email

-Management of Blacklists (numbers with forbidden access)

-Actions to be Taken according to dates and times


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